Library, Records Oganization and Office Management

BIS8207: Library, Records organization and Office Management        (20 CREDITS)


COURSE OUTLINE

(a) Meaning of office, purpose of office work routines;

(b). Modern concepts of office work, factors that determine the size of an office, the office of the future;

(c). Office management concept, components of office management, complimentary role of office management components;

(d) Office management and administration skills, human relations and interpersonal skills, business communication skills, conflict and time management.

(e) Functions of a professional office manager, roles, responsibilities and skills.

(f) Attributes of professionalism, reception and telephone etiquette, event management, networking and customer care.

(g) Office space and environment management (design & equipment), information flow in offices.

heart Information management, organization of office files and data protection.

(i) Management functions, application of management principles in an office environment.

(j) A model office –role plays.

(k) Practical visits to offices and interactions with office administrators.