BIS8207: Library, Records organization and Office Management (20 CREDITS)
COURSE OUTLINE
(a) Meaning of office, purpose of office work routines;
(b). Modern concepts of office work, factors that determine the size of an office, the office of the future;
(c). Office management concept, components of office management, complimentary role of office management components;
(d) Office management and administration skills, human relations and interpersonal skills, business communication skills, conflict and time management.
(e) Functions of a professional office manager, roles, responsibilities and skills.
(f) Attributes of professionalism, reception and telephone etiquette, event management, networking and customer care.
(g) Office space and environment management (design & equipment), information flow in offices.
Information management, organization of office files and data protection.
(i) Management functions, application of management principles in an office environment.
(j) A model office –role plays.
(k) Practical visits to offices and interactions with office administrators.
